At Dubai Vapor Hub, customer service is our top priority. To ensure transparency, please review our return and warranty guidelines:

Return & Warranty Coverage

  • Return Window: You may return defective items within 7 days of receiving them (based on tracking information).
  • Covered Items:
    • Manufacturer defects
    • Dead on arrival (DOA) items
    • Items not as described/listed on our website
  • Not Covered: Damage caused by misuse, improper handling, or normal wear and tear.

If you’re unsure how to use a product, please reach out to us at info@dubaivaporhub.ae. We’ll gladly provide proper care instructions.

Non-Returnable Items (For Hygiene & Safety)

  • Atomizers, clearomizers, cartomizers
  • Bottled e-liquids
  • Drip tips
  • Batteries
  • Wick and wire

Return Shipping

  • Customer Responsibility: Return shipping costs are not prepaid and are non-refundable (unless you received the wrong item).
  • Wrong or DOA Items: A prepaid return label will be provided. Items must be shipped back within 7 days after contacting us.

Refunds & Replacements

  • Once we receive and inspect your return:
    • If defective: We will ship a replacement at no cost. If unavailable, we’ll issue a refund to your original payment method.
    • If fully functional: We may return the product back to you or issue store credit.
  • Processing Time: Please allow up to 10 business days from the return shipment date for refunds. Credits may take 1–2 billing cycles to appear on your statement.

Return Conditions

  • All items that were included in the package (such as starter kits, sets, and accessories) must be returned.
  • If possible, please include the original packaging.
  • Returns are handled on a case-by-case basis, and our team will do its best to assist you.

How to Start a Return

  1. Securely pack your merchandise (original packaging if available). Include your name, contact details, and order number.
  2. Email us at info@dubaivaporhub.ae to request return instructions or arrange pickup.

📩 Need Help?
For questions or support, email us at info@dubaivaporhub.ae. We’re here to help.